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Resubmitting annual public transport tickets
Resubmitting annual public transport tickets

Learn how to resubmit monthly recurring tickets (yearly tickets) in the Circula App.

Özge Ertuş avatar
Written by Özge Ertuş
Updated over 2 months ago

At a glance

  • A step-by-step guide on how to submit your recurring subscription tickets.

For regional public transport subscription tickets, it is possible to resubmit them in the Circula App monthly with just a few clicks.

For which types of annual tickets can this feature be used?

All usual annual tickets for public transport in Germany can be submitted with this feature.

Important!

  • The Deutschlandticket / €49 ticket cannot be submitted with this feature, as it can be cancelled on a monthly basis. This means that it is a monthly ticket per se. You must therefore submit the Deutschlandticket / €49 ticket again each month as a Mobility Benefit.

Submitting a recurring ticket in the Web App

  1. Open your Circula Web App and go to the "Benefits" tab.

    Benefits tab in the web app.

  2. Click on the yellow plus button in the bottom right corner of your screen and select "Mobility".

    Choosing the benefit in the web app.

  3. Upload the ticket from your computer or storage. Choose "Regional Public Transport" as the means of transport.

    Uploaded mobility benefit in the web app.

  4. Toggle the "Subscription Ticket" slider to the right side.

    The subscription ticket feature in the web app.

  5. Your ticket is now saved in the system, and you only need to submit the invoice and proof of payment in the following months. To complete the process, click on “Submit”.

    Last step of submitting subscription tickets

Submitting a recurring ticket the next month in the Web App

  1. The next month, when you want to resubmit your ticket, go to your "Benefits" tab and click on the yellow plus button.

    Choosing the benefit in the web app

  2. Now, the option of "Resubmit last month's subscription ticket" will be visible in the menu.

    Submitting a subscription ticket the following month

  3. Click on this option, and you can review the receipt submitted by you as the recurring ticket. If you are satisfied with this ticket, click on "Submit".

  4. Done, you have now submitted your recurring ticket for this month!

Submitting a recurring ticket in the Mobile App

  1. Open your Circula App on your mobile phone and go to the "Benefits" tab.

    Overview of your benefits in the mobile app

  2. Tap on the yellow plus button in the bottom right corner of your screen and select "Mobility".

    Options to choose the benefit.

  3. Take a picture of the ticket or upload the ticket from your storage or picture gallery. If you're happy with the receipt, tap on "Next".

  4. Now select "Regional public transport" as means of transport. At the bottom of the screen, you can now see the "Subscription ticket" toggle.

    Submitting subscription tickets in the mobile app.

  5. Tap on the toggle next to it to mark this ticket as recurring. By doing so, your ticket will be pre-saved for the next month.

Submitting a recurring ticket in the Mobile App the following month

  1. The next month, when you want to resubmit your ticket, go to your "Benefits" tab and tap on the yellow plus button.

    Overview of your benefits in the mobile app

  2. Now, the option of "Resubmit last month's subscription ticket" will be visible.

    Submitting a subscription ticket in the following month

  3. Tap on this option, and you can review the receipt submitted by you as the recurring ticket. If you are satisfied with this ticket, tap on "Next".

    View of the subscription ticket in the following months.

  4. Review your submission and tap on "Submit".

Do you still have questions?

💬 Chat Support
​📞 +49 30 588 491 01
​✉️️ support@circula.com

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